How to choose repair shop experts for the first time?
Category:Repair technology - Date:2018-04-07
The driver's doubts Which repair factory is chosen to repair the car?
the owner of Mr. Liu's car has just had some unexpected problems after the warranty period, which makes him very upset. Where should I repair the car? Small shops are cheap, and big stores are expensive. In order to save money, I want to go to the store, but I worry about &ldquo. I don't want to spend too much money on &rdquo. What does this do?
Expert interpretation: a reliable repair plant must be selected for the repair of a car. This reliable main index includes quality (technical level, quality of service), price, scale (reliability, after-sales service, quality guarantee cycle), claim and so on.
general scale maintenance factories have no bargaining room. We often say that shops are bullying: factories are big and the momentum is big. Although factory size does not represent all aspects of good, but at least in terms of scale and technical strength has certain safeguards. While roadside shops are cheap, it is often difficult to solve problems once problems arise.
Therefore, to choose a regular car repair plant, although the charge is a little more than the roadside shop, but a little more charge will bring a very safe, long-term quality commitment to the owners, which is a very good thing.
Second recruit: far off attack
The owner doubts: is it good to make an appointment?
the owner of Mr. Wang said he was very busy with his work and wanted to make an appointment for maintenance. I wonder if he could do so. What other problems would he have?
Expert interpretation: telephone and online booking maintenance can not only save maintenance time, but also feel the first customer.
when making an appointment with a maintenance plant, it is necessary to describe the fault of the car as detailed and clear as possible so as to obtain the guidance of the technical personnel of the maintenance plant. By communicating with the service staff of a maintenance plant, we can not only find the quality of the staff of the maintenance plant, but also understand the technical level of the maintenance technicians in the factory: an excellent maintenance technician should be tired and detailed when asking the conditions for the failure, because only in this way can it be beneficial to the failure. The judgment of the cause. Conversely, the accuracy of troubleshooting in the rush to end communication is doubtful.
The owner is puzzled: what do you do when the car is not repaired first?
Ms. Wu, after experiencing the pain of dealing with the repair shop, said: “ when it comes to repair plants, I have a headache. What should I do? ”
Expert interpretation: before the repair, we must first adjust their mind, generally when the car is wrong, more or less will affect their emotions, with unhealthy emotions will affect your judgment, the car repair is more so. In addition, before the service, we must understand the basic technical conditions of the car that you open, such as what brand fuel oil, what brand oil, any brand antifreeze and their driving and vehicle driving characteristics.
the owner wondered: what can I do if I can't get the car that day?
The car patronage said she had recently opened the car for repair, but the repair factory said the fault could not be solved the same day, and the car needs to be left to the factory. This makes Miss Gu's heart and mind, the car is his own “ the lifeblood is ” it can't be seen in the repair factory and is unrealistic.
Expert interpretation: the owner of the car is best to confirm and record the mileage, the approximate position of the indicator of the gasoline meter, the appearance of the vehicle, the spare tire and the tools, together with the repair plant. We must take away the valuables in the car so as not to have any disputes.
Fifth recruit: listen to the eight sides
The driver's doubts Is it necessary for the new car to go to the designated repair station?
The owner of the car, Mr. Hong said, after he bought the car, the dealer requested him to maintain the maintenance station at his own maintenance station, but Mr. Hong has another plan. One is that the maintenance station is far from his home and is not very convenient. The two is that the accessories and hours of the 4S store are expensive, and a friend of mine is open a repair factory and I do not know if it can be in friends. Maintain and repair in a friend's shop.
Expert interpretation: generally, after we bought a new car, the manufacturers will recommend some special maintenance stations to us. These maintenance stations are the professional service stations of the brand, so the hardware facilities are really good and the accessories are from the original factory. These are one of the reasons we choose the 4S maintenance station. But the more important reason is that the new car user manual stipulates that if the owner does not maintain a maintenance station designated by the manufacturer during the warranty period, it is regarded as the right to voluntarily give up the claim. Therefore, if your car does not have a warranty period, you must go to the 4S shop designated by the manufacturer for routine maintenance, and the maintenance should be the same, so as to prevent the problem from becoming the manufacturer's disclaimer.
however, the after-sales service stations authorized by the manufacturers also have good and bad points. So when we come to a maintenance station, it is more mature that we do not deal with the business immediately, but should be quiet, sit in the rest area and look at it carefully and listen to it. It is mainly to observe the communication between other owners and maintenance stations, or to understand the necessary information through other customers.
In addition, the expert also reminds the owner that the key parts of the car repair must be used. No matter what parts are used, the maintenance factory must be marked on the maintenance voucher after completion.
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